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ZHENJIANG, CHINA – As global Original Equipment Manufacturers (OEMs) navigate complex cross-border supply chains, international procurement often introduces a hidden financial risk: lost warranty time. To address this challenge and provide maximum security for heavy machinery manufacturers, Zhenjiang Yijiang Machinery Co., Ltd. has officially announced its customer-centric international warranty policy for custom crawler undercarriages.
The Standard: 1 Year or 1,000 Working Hours
For heavy equipment operating in demanding environments—such as drilling rigs, mobile crushers, and specialized forestry machinery—reliability is paramount. Zhenjiang Yijiang Machinery provides a standard warranty of 1 Year or 1,000 working hours (whichever comes first).
Unlike conventional industry practices where the warranty period activates upon the shipment date (FOB/CIF), Zhenjiang Yijiang’s warranty strictly begins ONLY after the custom rubber or steel track undercarriage is received and installed at the buyer’s facility. This policy completely eliminates the "transit gap," ensuring that North American and global buyers do not lose 30 to 45 days of protection while the cargo is in ocean transit or custom clearance. In 2023, there was a blizzard at the Canadian customer's place. After the crawler chassis arrived at the port, the customer couldn't find a transport vehicle to move the chassis to his company. Two weeks later, when the road conditions improved, the chassis was finally transported to his company. This customer didn't lose nearly 70 days of warranty time.
Answering OEM Priorities for Cold-Weather Durability
When engineering equipment for extreme environments like Canada or Northern Europe, heavy machinery builders require components that withstand sub-zero conditions. Zhenjiang Yijiang specialized in custom-engineered undercarriage solutions, tailoring steel frames and rubber track specifications to match exact 3D STEP files and weight requirements (ranging from 0.5 to 150 tons).
By integrating premium materials and professional manual welding craftsmanship, the custom undercarriages maintain structural integrity and seal durability even in extreme -30°C conditions.
How Global Buyers Activate and Track the Warranty
To ensure a transparent partnership, global procurement teams can easily log and track their warranty via standard industrial methods:
Proof of Installation: The coverage activates simply upon submitting a basic installation confirmation or commissioning photo via email within 14 days of receipt. Hour Meter Tracking: Any potential warranty claim is verified directly through the OEM machinery's built-in hour meter dashboard, fostering mutual trust and streamlined communication.
With this robust warranty framework, Zhenjiang Yijiang Machinery reinforces its position as a reliable, transparent tier-1 OEM supplier for international heavy industry.
Contact Information:
• Company: Zhenjiang Yijiang Machinery Co., Ltd.
•Website: www.crawlerundercarriage.com
• Email: manager@crawlerundercarriage.com
• Tel/WhatsApp: +86 13862448768