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A: Yes, we support various international trade terms to suit your logistics preferences. Typically, we quote FOB Shanghai/Qingdao or CIF [Your Destination Port].
A: For customized engineering projects, our standard payment term is 30% T/T deposit to initiate engineering and production, and 70% T/T balance before shipment (after you approve photos, video testing, or third-party inspections). For larger fleet orders or continuous project contracts, we also accept 100% Irrevocable Letter of Credit (L/C) at sight from prime international banks.
A: We provide full transparency through weekly milestone updates. Once production begins, our project manager will send you regular photo and video reports covering key stages: material cutting, structural manual welding, CNC machining of interfaces, blasting/painting, and final track assembly. You will see your chassis being built in real-time.
A: Anti-corrosion during sea freight is critical. All machined steel surfaces, bolt holes, and cylinder shafts are coated with premium industrial anti-rust grease. The entire undercarriage is wrapped securely in heavy-duty, waterproof VCI (Vapor Corrosion Inhibitor) film. Hydraulic motor ports are sealed with steel or heavy-duty plastic plugs to ensure zero moisture ingress during transit.
A: We ensure reassembly is hassle-free. Every modular unit comes with stamped alignment marks on the metal frames, pre-configured high-strength bolt kits, and a comprehensive 3D-illustrated Reassembly Manual. Additionally, our engineering team provides dedicated video-call walkthroughs to guide your technicians step-by-step through the connection of the frames and hydraulic lines.
A: For a complete tracked undercarriage frame with a driving system (hydraulic motors), we typically export under HS Code 8431.49 depending on whether it is classified as construction machinery parts. We will verify the exact sub-heading with your customs broker beforehand to avoid any misclassification or delays during import clearance.
A: Under CIF terms, we purchase 100% comprehensive marine cargo insurance for every single shipment covering 110% of the invoice value. If any transit damage occurs, our logistics team will lead the insurance claim process. We will immediately arrange the manufacturing and air-freight express delivery of any damaged small components (valves, fittings, or links) to ensure your project's total timeline remains unimpacted.
A: We provide a 12-month or 1000-working-hour warranty (whichever comes first) covering structural parts and major components against manufacturing defects. In case of any technical issues, our engineering team offers rapid response within 24 hours via video calls, email, and detailed CAD diagrams to diagnose and provide solutions, ensuring your equipment minimized downtime.
A: For oversized undercarriages that exceed standard sea container widths, we offer modular designs. The track frames on both sides can be safely disassembled from the middle carbody for shipping, allowing the components to fit standard HQ containers or flat racks. We provide detailed reassembly manuals and technical video support to help your team bolt or pin them back together quickly upon arrival.
A: Lead times vary depending on the complexity of the design:
• Standard Models: Approximately 15-25 days.
• Custom Engineering Projects: Typically 30-45 days, including design confirmation and technical drawing approval.
• We provide regular production updates and shipping coordination to ensure on-time delivery to Europe, North America, and beyond.
A: Yes. We can process and deliver the complete undercarriage platform, including the track system, tensioning devices, and drive motors. This turnkey solution allows our customers to directly mount their equipment, significantly reducing assembly time and costs.